1. Eligibility conditions

Standard return period
You have 14 days from the date of purchase to request a full refund.

Condition of the goods
Items must be returned in new condition, in their original packaging, with all tags and accessories included.

Exceptions
Grocery items, earrings, underwear, and any discounted items are not eligible for return or exchange. Any return or exchange will be refused if the item shows signs of use, deterioration, or is incomplete.

Damaged or defective products
If you receive a damaged or defective product, please contact Signé Local within 48 hours of receipt, stating your order number and attaching a photo of the affected product. We will do our best to remedy the situation as quickly as possible.

2. Exchanges

Availability of items
Exchanges are only possible for in-store products, subject to stock availability.

Items purchased online can only be exchanged in our physical stores.

3. Returns for purchases made in store

Procedure
Go to the store of your choice with the item and the original invoice.

Terms
Eligibility rules (new condition, original packaging, etc.) apply. The same exceptions (ineligible items) apply.

4. Returns for purchases made online

In-store exchanges only
Products purchased online can be exchanged in store, subject to item availability.

Return to store
If you prefer to return the item in person, simply go to the store of your choice with the product and the original receipt.

Return by mail
Email bonjour@signelocal.com to initiate the return, specifying your order number and the reason for the return.

Shipping costs: Return shipping costs are the customer's responsibility, unless the product is damaged, defective, or does not match the original order. In these cases, Signé Local will cover the return shipping costs.

5. Reimbursement

Refund Method: Refunds are issued to the original payment method once the returned merchandise is received and inspected.

Delay: Allow up to 10 business days for the credit to appear on your statement, depending on your financial institution's policies.

6. Customer Service

If you have any questions or need further clarification regarding our return policy, please do not hesitate to contact us:

By email: bonjour@signelocal.com

In one of our Signed Local stores

We sincerely thank you for your loyalty and for your support of buying local. By choosing Signé Local, you are directly supporting local artisans and businesses and helping to promote Quebec's expertise. Thank you for helping us continue this mission.