Return Policy
1. Eligibility Conditions
Standard Return Period – You have 14 days from the date of purchase to request a full refund.
Condition of Merchandise – Items must be returned in new condition, in their original packaging, with all tags and included accessories.
Exceptions – Food items, earrings, underwear, and any discounted items are not eligible for return or exchange. Returns or exchanges will be refused if the item shows signs of use, damage, or is incomplete.
Damaged or Defective Products – If you receive a damaged or defective product, please contact Signé Local within 48 hours of receiving your order, including your order number and a photo of the item. We will take the necessary steps to resolve the issue promptly.
2. Exchanges
Item Availability – Exchanges are only possible for in-store items, subject to stock availability.
Items purchased online can only be exchanged at our physical stores.
3. Returns for In-Store Purchases
Procedure – Visit any Signé Local store with the item and the original receipt.
Conditions – Eligibility rules (new condition, original packaging, etc.) apply. The same exceptions (non-returnable items) apply.
4. Returns for Online Purchases
In-Store Exchanges Only – Online purchases can be exchanged in-store, subject to item availability.
In-Store Returns – If you prefer, you may return the item in person at any Signé Local store with the product and original receipt.
Return by Mail – Email bonjour@signelocal.com to initiate a return, providing your order number and reason for the return.
Shipping Costs – Return shipping costs are the responsibility of the customer, except if the product is damaged, defective, or incorrect. In these cases, Signé Local will cover the return shipping costs.
5. Refunds
Refund Method – Refunds are issued using the original payment method once the returned merchandise is received and inspected.
Processing Time – Allow up to 10 business days for the credit to appear on your account, depending on your financial institution’s policies.
6. Customer Service
For any questions or clarification regarding our return policy, please contact us:
We sincerely thank you for your loyalty and for supporting local shopping. By choosing Signé Local, you directly support Quebec artisans and businesses and help showcase local craftsmanship. Thank you for helping us continue this mission.
