Eligibility conditions for a return and refund

• Standard Return Period: Items can be returned for a full refund within 14 days from the date of purchase.
• Condition of items: Items must be returned in new condition and in their original packaging.
• Exceptions: Grocery items, earrings, underwear and discounted items are not eligible for return or exchange.
• If a product is damaged or defective, contact Signé Local within 48 hours with the order number and a photo of the product.
• Exchanges: Exchanges are possible subject to availability of items in store only.

Returns for in-store purchases

• To return or exchange a product, go to a store of your choice with the item and the original invoice.
• Merchandise must meet all eligibility requirements noted above.

Returns for purchases made online

• Exchanges for items purchased online can be made in-store only.
• To return an item purchased online, you can go to the store with the item and the original invoice.
• To initiate a return by mail, send an email to bonjour@signelocal.com, including your order number and the reason for the return.
• Shipping Costs: Shipping costs for returns are the responsibility of the customer, except in the case of damaged, defective or incorrect products.

For any questions, please contact us at bonjour@signelocal.com.