Updated: January 2024

Return policy

Eligibility conditions for a return and refund

  • Standard Return Period: Items can be returned for a full refund within 14 days from the date of purchase.
  • Condition of items: Items must be returned in new condition and in their original packaging.
  • Exceptions: Grocery items, earrings, underwear and discounted items are not eligible for return or exchange.
  • If a product is damaged or defective, contact Signé Local within 48 hours with the order number and a photo of the product.
  • Exchanges: Exchanges are possible subject to availability of items in store only.

Returns for in-store purchases

  • To return or exchange a product, go to a store of your choice with the item and the original invoice.
  • Merchandise must meet all eligibility requirements noted above.

Returns for purchases made online

  • Exchanges for items purchased online can be made in-store only.
  • To return an item purchased online, you can go to the store with the item and the original invoice.
  • To initiate a return by mail, send an email to bonjour@signelocal.com, including your order number and the reason for the return.
  • Shipping Costs: Shipping costs for returns are the responsibility of the customer, except in the case of damaged, defective or incorrect products.

For any questions, please contact us at bonjour@signelocal.com.