Last updated: August 2026
Expedited shipping is free on any order of $50 or more (before taxes) shipped within Quebec, and $100 or more for the rest of Canada.
| Destination | Shipping cost | Free shipping from |
|---|---|---|
| Quebec | $10 + taxes | $50 |
| Rest of Canada | $20 + taxes | $100 |
| United States | $60 + taxes | — |
Additional charges may apply for remote areas. You will be notified before your order is finalized should this be the case.
Specific pricing applies to corporate orders (multiple delivery addresses). Please contact our team at corporatif@signelocal.com for a quote.
Signé Local reserves the right to group orders placed by the same customer in order to prevent abuse of the free shipping policy.
All orders are processed within 1 to 2 business days of payment confirmation. Orders placed on weekends or statutory holidays will be processed on the next business day.
You will receive a shipping confirmation email with your tracking number as soon as your order is handed over to the carrier.
The time frames below apply from the moment of shipping (not from the order date). The primary carrier used is Canada Post.
| Destination | Estimated time |
|---|---|
| Quebec | 1 to 2 business days |
| Rest of Canada | 3 to 5 business days |
| United States | 5 to 10 business days |
These time frames are provided as a guideline and may vary depending on the carrier, the time of year (holiday season, special events) and the destination. Signé Local cannot be held responsible for delays attributable to the carrier.
Signé Local works with a network of partner artisan-merchants across Quebec. Some products are shipped directly by the merchant who makes them. This means that:
If a parcel does not arrive within the expected time frame, contact us at bonjour@signelocal.com and we will follow up with the partner concerned.
We ship to all valid Canadian and American addresses. Please make sure the delivery address provided is accurate and complete, including apartment number, postal code and any special delivery instructions.
Signé Local is not responsible for delays or returned parcels caused by an incomplete or incorrect address.
All online orders can be picked up at our participating stores. Select the “In-store pickup” option at checkout and choose your preferred pickup location.
You will receive a confirmation email when your order is ready to be collected. Please allow 1 to 3 business days for preparation. Orders left unclaimed after 14 days may be cancelled and refunded.
If you receive a product damaged during delivery:
Important: Do not discard the packaging or the damaged product. We may need them to complete the claim with the carrier. Signé Local is not responsible for damage occurring after delivery or caused by improper handling.
If you receive the wrong item, or if an item is missing from your order:
If we ask you to return the incorrect item, we will provide you with a prepaid return label.
Parcel lost in transit: If your parcel is confirmed lost by the carrier, we will reship or refund, at our discretion.
Parcel stolen after delivery: Signé Local is not responsible for parcels stolen once the carrier confirms delivery to the address provided. We recommend choosing a secure delivery address or providing special instructions when placing your order.
If a parcel is returned to us because you did not claim it, because you refused it, or because the address provided was incorrect, we will refund the merchandise less the round-trip shipping costs charged by the carrier as well as any applicable administrative fee.
You may also choose to pay new shipping costs to have your order sent to you again.
To protect your orders against loss, theft or damage in transit, Signé Local offers a Delivery Guarantee, available at checkout.
For any claim, contact bonjour@signelocal.com within 48 hours of noticing the problem, mentioning that you selected the Delivery Guarantee.
During periods of high demand (holiday season, Mother's Day, Valentine's Day, etc.), processing and delivery times may be longer than usual. We encourage you to order in advance to make sure you receive your order on time.
Signé Local will communicate order cut-off dates for key periods through its website and social media.
For any question regarding the delivery of your order:
This policy is subject to change without notice. The version in effect is the one displayed on our site at the time of your purchase.
